These terms and conditions (Ts and Cs) form the basis on which you can use both our website and our online shop (either as a guest or as registered user).

Please read our terms carefully before starting to use our website and please note that by using our site you indicate that you accept these terms of use and that you agree to abide by them.

If you do not agree to these terms of use, please refrain from using our website.


The Little Bakery of Happiness and the Deliver Me Happiness websites are owned and operated by The Little Bakery of Happiness Limited (The Oatstore, Elkington Lodge, NN6 6HE). If you have any questions about our Ts and Cs or if you have any comments/complaints on or about our websites, please contact us via email in the first instance.


If you register for an account with us and receive/create a username, password or any other information as part of the setup and security process involved in registering with us, you must treat this information as confidential and must therefore not disclose it to any third party.

We have the right to disable/delete any username, password and/or account, whether provided by us or created by you if, in our judgement, you have failed to comply with any of the provisions of our terms of use.

You are responsible for making all the necessary arrangements in order for you to have access to our website and you are also responsible for ensuring that all persons who access our website through your internet connection are aware of, and comply with, these terms.


Full payment of the total price of the goods you order from us must be received before your order can be accepted by us.. Once payment has been received by us, acceptance of your order will be confirmed via email using the email address provided by you as part of the online ordering process. Our acceptance of your order brings into existence a legally binding contract between us.


All rights – including copyright – in relation to this website are owned by The Little Bakery of Happiness Limited.

Unless otherwise stated, all copyright, trademarks, database rights and other intellectual property rights that may exist in this website and its content are owned by or licensed to The Little Bakery of Happiness Limited and shall remain at all times the property of The Little Bakery of Happiness Limited.

The trademarks on this website are registered or unregistered trademarks. Nothing on this website should be construed as granting, by implication or otherwise, any licence or right to use any trademark without written permission.

Any redistribution or reproduction of part or all of this website and its content in any form is prohibited other than the following:
i. You may print or download to a local hard disc extracts for your personal and non-commercial use only.
ii. You must not modify any materials you have downloaded or printed off in any way and you must not use any illustrations, photographs or graphics separately from the accompanying text and you must acknowledge this website as the source.
iii. You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.


Commentary and other material posted on our website are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website or by anyone who may be informed of any of its contents.

From time to time we may also include links to other websites for you to access from our site at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website, we are not responsible for the availability of such external websites and we have no control over and do not review or endorse and are not responsible or liable, directly or indirectly, for:
i. the content or materials on or available from such websites
ii. the use to which others make of these websites
iii. any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any content or materials on or available from such external websites
iv. the privacy practices of such websites

While you do not need our prior consent to create a link to our website, you must do so in a manner that is fair and legal and does not damage our reputation or suggest an association with us or imply our approval/endorsement where none exists. We retain the right to require any link to be removed should we so request.

If you wish to make any use of material on our website other than that set out above, you must seek our prior permission before doing so. Requests should be sent to us via email.


Every care has been taken in preparing the content of this website – in particular to ensure that prices displayed are correct at the time of publishing and that all goods have been fairly described. However, orders placed via this website will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.


We try our best to ensure that this website is free from viruses or defects but we cannot guarantee that your use of our website (or any other websites accessible through it) will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use our website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage that may arise to computer equipment as a result of using this website.


All orders placed on this website are subject to acceptance and availability. If the goods you have ordered are not available for any reason, we will contact you by one of the methods you provided during the order process (typically email or phone). You will have the option to either wait until the item is available or to cancel your order and receive a full refund.


The price payable for goods that you order are as set out On our website. All prices are inclusive of VAT where applicable at the current rates and are correct at the time of uploading information to the website.

In the unlikely event that it is not possible to accept your order to buy goods of the specification and description at the price indicated on our website, we will advise you by email that this is the case. We will offer to sell you the goods of the specification and description in your order at the price stated in the email and will provide details of the period for which the offer or price remains valid.

From time to time we may run promotions with coupons that can be redeemed at the checkout. Discounts calculated using these coupons are calculated using the basket contents excluding delivery costs and another other costs that may be applied.


Our delivery charges are outlined/explained on our delivery page. We are currently only able to deliver to UK mainland addresses. If you require delivery outside of this area, please contact us before placing an order to discuss how we may be able to accommodate your request.

Delivery charges may either be included in the quoted price on the product page or vary according to the type and quantity/weight of goods ordered. They cannot be refunded.

The goods you order from us will be delivered to the address you specify for delivery in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.10.6 You will be informed of the expected delivery time when the order is despatched.


Risk of damage to, or loss of, the goods passes to you at the time of delivery to you. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.


You will need to provide us with your email address as part of the online ordering process. We will notify you as soon as possible to confirm receipt of your order. An acceptance of your order will take place on despatch of the goods ordered.


Under the Distance Selling Regulations, you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

If you have received the goods before you cancel your contract with us, you must send the goods back to us at our bakery address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you must not unpack the goods when they are received by you and you must send the goods back to us at our bakery address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be credited back to your account as soon as possible and in any event within 30 days of your order provided that the cancelled goods are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or you do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be credited back to you.

Your payment card will be credited for the costs incurred in returning faulty or unsatisfactory goods.


We reserve the right to cancel the contract between us if:
* We have insufficient stock to deliver the goods you have ordered
* We are unable to deliver to your address
* One or more of the goods in your order was listed on our website at an incorrect price

In the event that we do cancel your contract, we will notify you via email and will credit back any sum deducted by us from your credit/debit/payment card as soon as possible but in any event within 30 days of your order.


If you do not receive goods you have ordered from us within 30 days of the date on which you requested delivery, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you requested delivery of the goods (unless this is not reasonably practicable).

If you notify us of a problem under this condition, our only obligation will be, at your option:
* To make good any shortage or non-delivery
* To replace or repair any goods that are damaged or defective; or
* To refund to you the amount paid by you for the goods in question in whatever way we choose.

Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our website. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


We reserve the right to change these terms and conditions (Ts and Cs) from time to time and it is your responsibility to ensure you read through them on a regular basis when accessing our website and before placing an order with us.


This website, any content contained on and within it, and any contract brought into being as a result of usage of this website are governed by, and construed in accordance with, English Law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part of these conditions will not be affected.


You acknowledge and agree to be bound by the terms of our privacy policy.


Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

These Ts and Cs were last updated: March 2023.